Return Policy

Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase with your receipt for an exchange or refund within 30 days of receipt

See Exceptions and Exclusions listed below.

• A Store credit will be issued at the lowest selling price for retail returns without a receipt.
• Catalogue purchases cannot be returned without a receipt or proof of purchase.
• All returned products must be in new and unused condition (including all accessories, packaging, instructions etc).
• Damages on delivered products must be reported within 24 hours of delivery.
• Exchange only on retail clearance priced merchandise within 10 days. No further price adjustments. Applicable warranties still apply. Some exceptions may apply.
• Items returned with a Gift receipt are exchange only. If we do not have the item to replace you will receive a merchandise online store credit.

Please note these returns handling guidelines:

• Only merchandise purchased online at Lambourn Trading Company's website will be accepted
• Returns will only be credited back to the original tender type (debit transactions will be returned as online credit only)
• Merchandise that must be picked up by Lambourn Trading Comapny for return will be subject to a pickup charge
• Where a Lambourn Trading Comapany Gift Card cannot be issued, a credit to your credit card or a cheque will be issued
• For refunds and exchanges, we may ask that you provide us with your name, address and telephone number for fraud prevention and audit purposes. Valid photo ID may be required to confirm this information. This information is collected, used and retained in accordance with the Lambourn Trading Company  Privacy Policy to help us ensure that refunds and exchanges are valid (in each case and over time).

Lambourn Trading Company appreciates your business and will take all reasonable efforts within the guidelines of this policy to ensure you are satisfied with your purchase.

3 easy steps for returns

1. Prepare the merchandise in the orginal packaging or smiliar box
2. Be sure to include your receipt in the packaging
3. Ship the package back using the shipper of your choice.

Please note: No refund/credit will be given for shipping and handling charges,
 
Merchandise returned must adhere to the Returns Policy.

Please allow a minimum of 14 days for your return to be processed.